In this help article, you will find information about how you can transfer your domain name away (Outbound Transfer).
This article contains the following sections:
- Prepare your domain name for outbound transfer
- Before You Begin
- Important Changes to the Domain Name Registration Agreement
- Registrant Contact Information Change FAQ
I. Prepare your domain name for outbound transfer:
- Check if the domain has not expired/it is not going to expire soon
- Obtain its authorization/EPP transfer code
- Make sure the domain is unlocked
- Confirm that you have access to the domain administrative contact email
Keep in mind the following:
As per ICANN regulations, a domain name must wait 60 days after its initial registration or any previous transfers to initiate a transfer to another registrar.
- The transfer process typically takes from 5 to 7 days.
- The domain name transfer won’t change your current Whois contact information or your name servers
- Whois and/or name server changes will not take effect during the domain transfer. You must perform them either before the transfer is initiated or after it completes.
II. Before You Begin
First, determine whether your .mobile domain is classified as Standard or Premium. Then follow the appropriate instructions based on your domain type by using the links below:
1. Instructions for Standard .mobile Domains
2. Instructions for Premium .mobile Domains
Instructions for Standard .mobile Domains.
1. Log in to your Control Panel using the instructions in the "How to Access Your .mobile Domain Control Panel" article.
2. Click on the Domain Name menu visible on the Home page.
3. The Domain Names page will show a list of your active domain names. Click Edit next to the appropriate domain name.
4. Click on Edit in the box that contains the Domain Lock / Auth Info Code:
5. Make sure that the domain name status is set to Unlocked and click on Update now.
6. Copy and provide the Auth Info Code (EPP Code) to the new Registrar to initiate the outbound transfer.
Keep in mind that the transfer process typically takes from 5 to 7 days.
Instructions for Premium .mobile Domains
1. Log in to your Control Panel using the instructions in the "How to Access Your .mobile Domain Control Panel" article.
2. Once logged in, click on the "Domains" menu button.
3. Click on any field next to the domain name (e.g., example.mobile) for which you wish to change the lock status and obtain the EPP code.
4. On the left-hand side, click on the Registrar Lock menu and click on the Disable Registrar Lock button.
5. To obtain the EPP code, click on the Get EPP Code button. Keep in mind that it will be sent to the registrant email address for your domain.
6. Provide the transfer EPP code to the new Registrar to initiate the outbound transfer.
Keep in mind that the transfer process typically takes from 5 to 7 days.
III. Important Changes to the Domain Name Registration Agreement
On December 1st, 2016, a new Transfer Policy, mandated by ICANN, went into effect to all accredited Registrars.
This new policy briefly states that any change to a domain's Registrant Name, Organization, and/or Email Address will trigger a new Change of Registrant process, during which the domain name will be placed in a 60-day transfer lock.
Please note that ICANN allows current Registrants to opt-out of the transfer lock before the Change of Registrant is initiated. If you would like to opt-out or would like to receive more information on the matter, please contact Support.
IV. Registrant Contact Information Change FAQ
Q: What would trigger this Change of Registrant process?
A: Making any change to the first name, last name, organization field, or email within the Registrant contact object, will start the process. An approval email will go out to both the old and new Registrants.
Q: What happens if it’s not an actual transfer but minor updates to first name, last name, email or organization field?
A: At this time, any change to any of those fields will begin the Change of Registrant process.
Q: Who has to approve the Change of Registrant request?
A: Both the new and the prior Registrant need to approve the Change of Registrant request.
Q: What if I am both the old and the new Registrant?
A: You will be required to approve the Change of Registrant request twice.
Q: What happens if the new Registrant approves the request but the old Registrant denies the request?
A: This will cancel the whole request and the WHOIS will revert back to the previous Registrant’s info.
Q: What happens if the new Registrant denies the request?
A: Then the Change of Registrant request is cancelled and the previous WHOIS info remains the same.
Q: What happens if I am the new Registrant and I do not receive the email request to approve the Change of Registrant?
A: The process will timeout. You will need to start the process again using a different email address.
Q: How long does the new Registrant have to approve the request before it expires/times out?
A: 7 days from the change request.
Q: What happens if I submit another Change of Registrant request while one is currently pending?
A: The first request will be cancelled.
Q: After a Change of Registrant, are there any restrictions on transferring that name?
A: If you want to transfer and change the Registrant at the same time, you should transfer the domain first, and then the change the Registrant. Failure to do so will result in your domain being locked for 60 days.
Q: Is there any way to opt out of the 60 day lock after a change of Registrant is applied?
A: Yes, we will offer the prior Registrant a chance to opt out of the 60 days transfer lock at the time of the initial Change of Registrant request. In order to start the process, please contact our Support Team.